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Got questions?

We’ve got answers. Here are some common questions about our telehealth services and prescription medication packages:


How does telehealth work for pets?

Telehealth for pets is a remote veterinary service that works as follows:

  1. Online Platform: Pet owners schedule virtual appointments via a specialized website or app.

  2. Virtual Consultation: At the scheduled time, they connect with a licensed veterinarian through a video call.

  3. Symptom Description: Pet owners describe their pet’s issues, medical history, and current condition.

  4. Visual Examination: The vet visually assesses the pet, asks questions, and may use remote diagnostic tools.

  5. Treatment Recommendations: Based on the consultation, the vet offers a diagnosis, treatment advice, and may prescribe medications.

  6. Follow-Up: Follow-up appointments may be scheduled as needed.

  7. Prescription and Referral: Prescriptions can be sent to the pet owner’s pharmacy, and referrals to local clinics can be provided.

  8. Documentation: A summary of the consultation is shared with the pet owner.

Remember, telehealth is not suitable for emergencies or complex cases requiring physical exams or tests. In such cases, in-person veterinary care may be necessary.

Are the medications you offer genuine and safe?

Of course! When you obtain medications through our telehealth platform, you can rest assured that the medications we offer are genuine and safe. Here’s why:

  1. Licensed Veterinarians: Our platform connects you with licensed veterinarians who have the expertise to diagnose your pet’s condition accurately and prescribe the most appropriate medications.

  2. Authorized Sources: We work with authorized pharmacies and trusted suppliers to ensure that the medications we provide are sourced from reputable manufacturers. This means you’re getting the real deal, not counterfeit or substandard products.

  3. Personalized Prescriptions: Our veterinarians tailor their recommendations to your pet’s specific needs. They’ll prescribe the right medication at the correct dosage, promoting both safety and effectiveness.

  4. Convenience: We offer the convenience of getting your pet’s prescriptions without leaving your home. No need to worry about visiting a physical pharmacy; we make it easy and hassle-free.

  5. Follow-Up Support: Our veterinarians are available for follow-up consultations to monitor your pet’s progress and adjust the treatment plan if necessary. Your pet’s well-being is our top priority.

  6. Educational Resources: We provide information and guidance on how to administer medications properly, store them safely, and recognize any potential side effects. Your pet’s health is in good hands with our team.

So, when you choose our telehealth services, you’re not just getting medications; you’re getting peace of mind knowing that your pet’s health and safety are our primary concerns. Trust us to provide genuine and safe medications for your furry friend’s well-being.

How do I schedule a telehealth visit?

How to Schedule a Telehealth Visit for Your Pet:

  1. Create an Account: Sign up or log in to the telehealth platform.

  2. Select Your Pet: Choose the pet you want to schedule a visit for.

  3. Book an Appointment: Pick a date and time that suits you, and confirm the purpose of the consultation.

  4. Payment: If required, provide payment details.

  5. Confirm Appointment: Double-check details, make changes if needed, and confirm the appointment.

  6. Prepare: Gather relevant information about your pet’s health.

  7. Connect: At the scheduled time, log in and join the consultation with the veterinarian.

  8. Consultation: Describe your pet’s condition and follow the vet’s guidance.

  9. Follow-Up: Follow any treatment recommendations or schedule follow-up appointments.

Enjoy the convenience of professional veterinary care from home!

What types of conditions can be treated through telehealth?

Telehealth can effectively address a wide range of pet health conditions and concerns, including:

  1. Minor Infections: Telehealth can help diagnose and treat common infections, such as skin irritations, ear infections, and minor eye issues.

  2. Behavioral Problems: Behavioral concerns like anxiety, aggression, or litter box issues can be discussed with a veterinarian via telehealth. They can provide advice and strategies to manage these issues.

  3. Medication Refills: Routine prescription refills for chronic conditions like allergies or arthritis can often be handled through telehealth consultations.

  4. Nutrition and Diet: Telehealth allows for discussions about pet nutrition, dietary recommendations, and weight management to keep your pet healthy.

  5. Post-Surgery Follow-Up: After surgeries or medical procedures, telehealth can be used for follow-up consultations to monitor the healing process and answer any questions.

  6. Chronic Diseases: Veterinarians can manage and monitor chronic conditions such as diabetes, kidney disease, and arthritis through telehealth, adjusting treatment plans as needed.

  7. General Check-Ups: Routine check-ups, vaccinations, and preventive care discussions can be conducted through telehealth, ensuring your pet’s overall health.

  8. Puppy and Kitten Care: New pet owners can seek guidance on puppy or kitten care, including vaccinations, feeding, and socialization.

  9. Second Opinions: If you’re uncertain about a diagnosis or treatment plan from another veterinarian, telehealth consultations can provide second opinions.

  10. End-of-Life Care: Telehealth can be used for compassionate discussions about end-of-life decisions, quality of life assessments, and hospice care guidance.

  11. Emergency Triage: While not a substitute for immediate in-person emergency care, telehealth can provide initial guidance and help determine if immediate veterinary attention is needed.

  12. Health Education: Telehealth consultations offer opportunities for pet owners to learn about preventive care, dental health, and other aspects of pet wellness.

It’s important to note that while telehealth is versatile and convenient, it may not be suitable for emergencies, surgeries, or physical examinations requiring diagnostic tests. In such cases, in-person veterinary care is essential. Always consult with a licensed veterinarian to determine if a telehealth consultation is appropriate for your pet’s specific condition or concern.

Can I get refills on my pet’s prescription medications?

Yes, you can get prescription refills for your pet through telehealth by following these steps:

  1. Have a Valid Prescription: Ensure you have a valid prescription from a licensed veterinarian.

  2. Telehealth Consultation: If necessary, schedule a telehealth consultation to review the prescription.

  3. Request Refill: Contact the platform or clinic, request a refill, and verify prescription details.

  4. Payment and Delivery: Provide payment if required, and the medication will be delivered to your address.

  5. Follow-Up: Be prepared for potential follow-up consultations as needed for your pet’s health.

Always follow your veterinarian’s guidance for safe medication use.

How do I know if my pet’s condition requires an in-person visit?

How to Decide If Your Pet Needs an In-Person Veterinary Visit:

  1. Emergency: For life-threatening emergencies, bleeding, or severe injuries, seek immediate in-person care.

  2. Physical Exams: Conditions needing hands-on examination, like lumps or fractures, usually require an in-person visit.

  3. Diagnostic Tests: In-person visits are necessary for tests like X-rays or blood work.

  4. Surgery: Any surgery, dental work, or spaying/neutering requires in-person care.

  5. Vaccinations: Routine vaccinations are administered in person.

  6. Complex or Non-Improving Conditions: Serious or complex illnesses and injuries may need an in-person evaluation if telehealth treatments aren’t working.

  7. Behavioral Issues: Telehealth can assist with behavior problems, but complex cases or aggression might need in-person assessment.

  8. Pregnancy and Birth: In-person care is crucial for pregnant pets or birthing complications.

  9. Elderly Pets: Older or frail pets may benefit from in-person check-ups for a thorough evaluation.

When unsure, start with a telehealth consultation; the vet can advise on the need for in-person care. Prioritize in-person care for emergencies or severe concerns.