Updated October 17, 2026. Fact-checked against veterinary sources; review by a licensed veterinarian is in progress. See our editorial policy.
Quick answer: Online vet services can help dog owners with questions about mild stomach upsets, itchy skin, behavior, diet, medication timing, and whether a problem needs a clinic visit. Problems that need hands-on care, such as lameness with swelling, eye injuries, lumps, or anything serious, need an in-person exam, and emergencies need a clinic right away.
Questions online advice often helps with
- Mild vomiting or diarrhea in a bright, eating dog
- Itching or mild skin irritation
- Behavior and training concerns
- Diet and weight questions
- Whether a food or plant is toxic (call a poison hotline too)
- Post-surgery recovery questions
Usually needs an in-person visit
- Limping lasting more than a day or two
- Eye problems
- Ear infections (the ear must be examined)
- New lumps
- Increased thirst and urination
Go to an emergency clinic now, don’t wait online, if your pet has
- Trouble breathing, or blue, gray, or very pale gums
- Collapse, seizures lasting more than 5 minutes, or repeated seizures
- A swollen belly with unproductive retching (possible bloat)
- Straining to urinate with little or no urine, especially male cats
- Suspected poisoning (also call ASPCA Animal Poison Control Center (888) 426-4435 or Pet Poison Helpline (855) 764-7661, fees apply)
- Major trauma, heavy bleeding, or a suspected broken bone
- Heatstroke signs
- Sudden paralysis or inability to walk
What online vets can and can’t do
- Can: help you judge urgency, answer general questions, advise on home care for minor problems, review photos and videos, and support follow-ups
- Can’t: examine your pet, listen to the heart and lungs, take temperatures, or run tests
- Prescriptions: in many US states, a vet must have examined your pet in person before prescribing. Some states now allow this to be established by telehealth. Rules vary and are changing
Related: dog diarrhea, dog anxiety, dog panting.
Sources
- American Veterinary Medical Association (AVMA): Guidelines for the use of telehealth in veterinary practice
- AVMA: Veterinarian-client-patient relationship (VCPR) and state laws
- Merck Veterinary Manual: Emergency medicine in small animals
This article is for general education and is not a substitute for care from your own veterinarian. Learn about The Pet Vet and our editorial policy.